Customer ServicesThe Customer Services Team is here to:
1. Welcome and orient individuals to Metro East services and benefits. 2. Provide information about how to access behavioral health, primary health, and other documented service needs. 3. Provide information about how to access consumer rights processes. 4. Help with consumer inquiries regarding insurance and payor benefits. 5. Assist with facilitating the communication, resolution, and archiving of complaints and grievances.
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